Happy Holidays! It is with deep gratitude that ACI Specialty Benefits wishes friends and family joy and health in the upcoming season. I want to personally thank you for the loyalty, trust and confidence you have placed in ACI. Your support has helped ACI achieve 30 years of excellence and we are looking forward to the future with excitement and a renewed commitment to our standards of excellence.
The past year was marked by trial and chaos, but ultimately defined by the courage and resilience of the indomitable human spirit. Challenges await us as we enter the New Year – political issues, health concerns and growing numbers of critical incidents – but with compassion and resolve, ACI remains committed to supporting employees, students, and families through tough times and addressing workforce needs worldwide.
As times have changed, ACI has too. ACI has already adapted to ever-evolving communication methods with the latest in SMS technology – mobile apps, text and chat are all part of ACI’s 24/7 outreach and access. The need for hands-on, high-touch service has not changed, and ACI’s customized products and personal touch continue to be made more efficient and effective with the support of new technology.
Specialty benefits are more relevant than ever before. Employees, including Millennials and Generation Z, are using ACI services in high numbers, while the total workforce and students have come to expect EAP and Wellness as staples of a benefits package. Concierge services are gaining ground as attraction and retention are increasingly important to ACI customers competing for top talent. Global has also arrived, and with a presence in 33 countries, ACI supports businesses wherever they are, across the nation and around the world.
ACI continues to be recognized as an industry leader, and more excitement is on the horizon for 2015. This year, two of ACI’s youngest staff members became finalists in the Emerging Generation Awards, ACI was named a Best Place to Work by San Diego Business Journal, and my newest book, Cultural Crossroads, will be released in the spring— a true collaboration and reflection of the global world in which we live.
With hope and enthusiasm, ACI looks forward to another year of cooperation and connection with you, our valued partners. Best wishes to you and yours for the best of the holidays and a glorious new year.
Dr. Ann Clark, CEO and Founder
ACI Specialty Benefits