Vice-President of Customer Outcomes
“In my role as VP of Customer Outcomes, I am committed to the development of cutting edge products and the delivery of superior service to every customer. Whether it is EAP or Wellness, every encounter with ACI will exceed expectations for all our members.”
Theresa Baptiste is the Vice President of Customer Outcomes for ACI Specialty Benefits. In this capacity, she provides leadership and direction to the Corporate Relations team, and is focused on elevating the level of service and offerings of ACI’s Wellness program. In and out of the office, Theresa is passionate about helping people achieve optimal wellness through healthy lifestyle changes.
Theresa joined ACI with over 25 years of corporate leadership experience working for international organizations such as Jenny Craig, Johnson and Johnson, Wells Fargo Bank, Citibank and Oppenheimer funds. Her experience ranges from developing wellness coaching programs, to overseeing call center sales and customer service. While working with diabetes and radiology companies, Theresa learned firsthand the importance of healthy lifestyle choices and preventive care.
Theresa earned a Bachelor’s degree in Business Administration and Management from Regis University in Denver, CO. She is an active member of Direct Marketing Association (DMA), and was a featured speaker at their annual conference.