Onsite Concierge Events Prove Big Hit at Northbay Healthcare

San Diego, CA/March 19, 2012—ACI’s concierge program, Leverage Concierge, experiences huge success with onsite services and events for Northbay Healthcare.

In the third quarter of 2011, 67% of Northbay Healthcare’s overall program utilization was solely attributed to onsite services and events. The most requested service was for onsite carwash and detail, followed by meal delivery and onsite tickets.

“Having onsite events like the car wash is an excellent way for employees to make efficient use of their time and get more done in their day,” says one ACI Leverage Concierge client and Vice President of Human Resources. “This not only increases our employee’s productivity, but also enhances employee engagement—not many jobs offer the opportunity to wash your car, take care of your dry cleaning, or give you a massage while you are at work.”

Utilization of hotel referrals, education and child care services was also high among Northbay Healthcare employees. Referrals for a variety of life management needs are easily accessible to employees and their family members by phone or through myACIonline—a fully-customized, user-friendly corporate concierge website that offers employees unprecedented access to virtual personal assistance services at their fingertips.

Studies show that on average, employees spend up to 10% of their work day on unavoidable personal tasks.  In a recent follow-up survey, 66.7% of employees who utilized Leverage Concierge services said it reduced stress, while 70% said it saved them at least 10 hours.  By saving employees time, money and stress, Leverage Concierge delivers measurable ROI and productivity gains for clients across all industries.

About ACI Specialty Benefits

ACI Specialty Benefits ranks in the nation’s Top-Ten providers of Employee Assistance Programs (EAP), corporate wellness programs, student assistance, corporate concierge, and work/life services to corporations worldwide. ACI partners with clients to Perk Up employee engagement and performance with benefit programs that improve morale, productivity and the bottom-line. With a 95% customer retention rate and over 7 million lives covered. ACI remains a privately-owned specialty benefits corporation, headquartered in San Diego. For more information, visit www.acispecialtybenefits.com or call 800.932.0034.
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